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100Mbit Symmetrical Internet connection
Got royally fed up with my previous ISP (Telia) and canceled.
Signed up with another, due to Telia's "you pay per quarter and you pay it in advance", i dident get free untill this week
During those months Sevab (owns the municipal fiber net) decided that finally they could allow higher speeds than 10Mbit without danger for the stability of the infrastructure
Happily I called my new ISP (Bredband2 ~ broadband2) and asked if I could start at 100Mbit instead of the 10Mbit I originally signed up for, to avoid having to wait a month (up and down shifts are on the billing day to simplify accounting).
Fast forward to Tuesday; Telia gets unhooked
Wednesday:
No internet, I wait for it to get starting again, reeboting my smoothwall every hour.
Nothing, at 5 I go to my work since I don't need to add 30 of waiting in telephone cue on my mobile phone to my problems
After only 20 min in the cue I get to talk to a nice person who after checking his records immediately admits that "hm, he (indicating the guy I talked to about changing the speed) forgot to add a date for the hookup, I'll fix this you will have it hooked up tommorow", a really nice change from telia who would have had me check all my equipment before even checking their side and never ever admitting the fault.
Thursday comes and goes without internet and since its raining I don't make a run to work.
Today, I'm at work and after the usual 20 min wait I get another guy and he admits that something must be wrong and tells me he will call back (oh yeah right, we have heard that one before). But he does call back and says that I should be connected and that he really wants my mac so he can feed the Sevab guys something.
I race home and goes into my smoothwall to check the red nic's mac (to see it you have to switch from DHCP to static or PPPoE) and suddenly it connects and I finally have internet again. Since reebooting or switching the red nic from dhcp or anything else and back makes the smoothwal do a dhcp discovery.(its really annoying that there is no "button" to do it, or that it wont regularly do it when it has no ip)
Now since I promised to call back with the mac I wait the regular 20 min (now on my IP phone) and gets "another guy" again and after the rather loongwinded explanation he says that in his notes Sevab claims that it was hooked up already on Wednesday!!!
I find it really hard to believe their guys are still working after 18:00 which is when overtime starts
Now what I find a bit harder to swallow is that just a bit after someone from Bredband2 calls Sevab up and asks about my connection it suddenly starts working and that its just a coincident since it was hooked up 2 days before.
but as usual: "The error exists in the customers equipment unless proven otherwise"
Oh well, Bredband2's suport was nice and when told that "The mac isn't printed on the underside of my router since its a linux router" he told me what to write at the prompt to get it to display it, last time I mentioned to telia that I had a linux router I was told to remove it since they only supports "real" routers
Anyway, It's working I'm happy
Signed up with another, due to Telia's "you pay per quarter and you pay it in advance", i dident get free untill this week
During those months Sevab (owns the municipal fiber net) decided that finally they could allow higher speeds than 10Mbit without danger for the stability of the infrastructure
Happily I called my new ISP (Bredband2 ~ broadband2) and asked if I could start at 100Mbit instead of the 10Mbit I originally signed up for, to avoid having to wait a month (up and down shifts are on the billing day to simplify accounting).
Fast forward to Tuesday; Telia gets unhooked
Wednesday:
No internet, I wait for it to get starting again, reeboting my smoothwall every hour.
Nothing, at 5 I go to my work since I don't need to add 30 of waiting in telephone cue on my mobile phone to my problems
After only 20 min in the cue I get to talk to a nice person who after checking his records immediately admits that "hm, he (indicating the guy I talked to about changing the speed) forgot to add a date for the hookup, I'll fix this you will have it hooked up tommorow", a really nice change from telia who would have had me check all my equipment before even checking their side and never ever admitting the fault.
Thursday comes and goes without internet and since its raining I don't make a run to work.
Today, I'm at work and after the usual 20 min wait I get another guy and he admits that something must be wrong and tells me he will call back (oh yeah right, we have heard that one before). But he does call back and says that I should be connected and that he really wants my mac so he can feed the Sevab guys something.
I race home and goes into my smoothwall to check the red nic's mac (to see it you have to switch from DHCP to static or PPPoE) and suddenly it connects and I finally have internet again. Since reebooting or switching the red nic from dhcp or anything else and back makes the smoothwal do a dhcp discovery.(its really annoying that there is no "button" to do it, or that it wont regularly do it when it has no ip)
Now since I promised to call back with the mac I wait the regular 20 min (now on my IP phone) and gets "another guy" again and after the rather loongwinded explanation he says that in his notes Sevab claims that it was hooked up already on Wednesday!!!
I find it really hard to believe their guys are still working after 18:00 which is when overtime starts
Now what I find a bit harder to swallow is that just a bit after someone from Bredband2 calls Sevab up and asks about my connection it suddenly starts working and that its just a coincident since it was hooked up 2 days before.
but as usual: "The error exists in the customers equipment unless proven otherwise"
Oh well, Bredband2's suport was nice and when told that "The mac isn't printed on the underside of my router since its a linux router" he told me what to write at the prompt to get it to display it, last time I mentioned to telia that I had a linux router I was told to remove it since they only supports "real" routers
Anyway, It's working I'm happy
and 
)
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