We sold a new HP Notebook to a customer today.
As pretty much everything today it came with Vista home basic.
And as you can probably se from the specs it isnt a performance notebook.
Some hours later the customer calls and wants help getting it online, since its only a 2 min walk I head over to fix what I think is a "deinstall symantec NIS" 15 min problem.
When I get there I get the "I phoned my ISP, they say that my computer needs a new nic/ reinstall /etc etc" speach from the customer
At first look It seems that it should work, it gets IP and dns etc etc.
but IE refuses to go anywhere.
When I finally reach the network connections (which for some reason is not an icon directly in the controll panel but only reacheable through the network and charing center) I find a couple of pppoe conections and some VPN tunnels and for some reason the wifi is bridged to the nic.
the customer claims that he only used the "connect to internet guide" and it made the mess.
I remove it all, deinstalls NIS (its just a 60 day DEMO anyway) and still it wont work.
I start going through all the normal in these cases, cycling his cable modem, checking the connection with another computer(it works),checking that the NIC isnt dead (Universal Tcp IP boot disk is your friend).
at that point I'm back to vista and after a while the customer loses his patience.
Since the laptop is new and the customer don't have anything on it he asks if it wouldn't be quicker to just restore it, I agree (and I also tries no not remember that his ISP recommended it ).
An hour later (blazing fast machine it ISN'T) it still refuses
So I grab it and run down to the shop, plugs it into our net.
Pling, I'm connected
I run windows update and updates and heads back to the customer.
I hook it up.
Pling, I'm connected
Now it works
WTF?!? (no i didn't think it would)
Oh well, first ver XP unpatched used to refuse to connect to the web interface of routers
As pretty much everything today it came with Vista home basic.
And as you can probably se from the specs it isnt a performance notebook.
Some hours later the customer calls and wants help getting it online, since its only a 2 min walk I head over to fix what I think is a "deinstall symantec NIS" 15 min problem.
When I get there I get the "I phoned my ISP, they say that my computer needs a new nic/ reinstall /etc etc" speach from the customer
At first look It seems that it should work, it gets IP and dns etc etc.
but IE refuses to go anywhere.
When I finally reach the network connections (which for some reason is not an icon directly in the controll panel but only reacheable through the network and charing center) I find a couple of pppoe conections and some VPN tunnels and for some reason the wifi is bridged to the nic.
the customer claims that he only used the "connect to internet guide" and it made the mess.
I remove it all, deinstalls NIS (its just a 60 day DEMO anyway) and still it wont work.
I start going through all the normal in these cases, cycling his cable modem, checking the connection with another computer(it works),checking that the NIC isnt dead (Universal Tcp IP boot disk is your friend).
at that point I'm back to vista and after a while the customer loses his patience.
Since the laptop is new and the customer don't have anything on it he asks if it wouldn't be quicker to just restore it, I agree (and I also tries no not remember that his ISP recommended it ).
An hour later (blazing fast machine it ISN'T) it still refuses
So I grab it and run down to the shop, plugs it into our net.
Pling, I'm connected
I run windows update and updates and heads back to the customer.
I hook it up.
Pling, I'm connected
Now it works
WTF?!? (no i didn't think it would)
Oh well, first ver XP unpatched used to refuse to connect to the web interface of routers
Comment