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  • windows updates won't install

    the updates download but all fail to install. i turned the firewall off and security settings were set to low. i don't think i should have needed to do this as i haven't before but tried it anyway. my 2000 pro box went without a hitch on same isp.

    xp home on dell 700m laptop

    thx in advance
    P4b@2.7, AOpen ax4spe max II, 4X Parhelia 128 with Zalman zm80c and fan -or- ATI Radeon X800GTO, 1024mb.

  • #2
    I vaguely recall that someone had the same issue on one of the forums I visit, and it turned out it was a time/date issue, so check your time and date. Also check your event viewer and the "Windows Update.log" file it should be located in your windows folder.
    Last edited by KeiFront; 14 June 2005, 14:42.
    Main: Dual Xeon LV2.4Ghz@3.1Ghz | 3X21" | NVidia 6800 | 2Gb DDR | SCSI
    Second: Dual PIII 1GHz | 21" Monitor | G200MMS + Quadro 2 Pro | 512MB ECC SDRAM | SCSI
    Third: Apple G4 450Mhz | 21" Monitor | Radeon 8500 | 1,5Gb SDRAM | SCSI

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    • #3
      thx!

      will try this all once i figure out how to use the event viewer.

      what do i do with the log when i view it?
      P4b@2.7, AOpen ax4spe max II, 4X Parhelia 128 with Zalman zm80c and fan -or- ATI Radeon X800GTO, 1024mb.

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      • #4
        You can find the event viewer under the Control Panel -> Administrative Tools -> Event Viewer, just check if you can find any window update related errors or warnings.
        Main: Dual Xeon LV2.4Ghz@3.1Ghz | 3X21" | NVidia 6800 | 2Gb DDR | SCSI
        Second: Dual PIII 1GHz | 21" Monitor | G200MMS + Quadro 2 Pro | 512MB ECC SDRAM | SCSI
        Third: Apple G4 450Mhz | 21" Monitor | Radeon 8500 | 1,5Gb SDRAM | SCSI

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        • #5
          thx, i found it.

          it says it is a time ssue and furthur checking told me not to block port 123 to allow windows to sync but bypassing my firewall had no effect. im sure i just dont get it, something i haven't had an issue with before.

          no success but thx very much for trying!

          i will succeed eventually
          P4b@2.7, AOpen ax4spe max II, 4X Parhelia 128 with Zalman zm80c and fan -or- ATI Radeon X800GTO, 1024mb.

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          • #6
            Does the updates download and not install or are you having problems with the download as well?
            According to the latest official figures, 43% of all statistics are totally worthless...

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            • #7
              downloads fine, just wont install them. windowsupdate.log shows error msg 0x80240020 and 0x800704dd.
              P4b@2.7, AOpen ax4spe max II, 4X Parhelia 128 with Zalman zm80c and fan -or- ATI Radeon X800GTO, 1024mb.

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              • #8
                Search for error codes on knowledge base and there's troubleshooter that explains what error code means.

                I once blocked run DLL as app from accessing net (it was some nonsuggestive name) which prevented windows updates from being installed.

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                • #9
                  Apart from cleaning out all your temp files you may need to re-register the windows update services. I can't remember which files you need to registrer via the command line but it's microshafts website. If I was at work I'd send you the batch file I use for this as it's a common problem after viri and spyware infection.
                  Chief Lemon Buyer no more Linux sucks but not as much
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                  • #10
                    0x80240020 SUS E NO INTERACTIVE USER interactive user is missing to finish the operation

                    0x800704DD Error Not Logged On to network

                    yopu can check others here: http://perso.wanadoo.fr/doc.jm/WU5-ERR.htm

                    Check that you didn't disable too many user accounts on your PC.

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                    • #11
                      Originally posted by The PIT
                      Apart from cleaning out all your temp files you may need to re-register the windows update services. I can't remember which files you need to registrer via the command line but it's microshafts website. If I was at work I'd send you the batch file I use for this as it's a common problem after viri and spyware infection.
                      if you do run across it plz post as i still cannot fix it, even with microshafts "help".

                      thx
                      P4b@2.7, AOpen ax4spe max II, 4X Parhelia 128 with Zalman zm80c and fan -or- ATI Radeon X800GTO, 1024mb.

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