Good words for script reading for your boss

[The PIT]

You know when you're on the end of a phone and you've got a script monkey and it pisses you off. Whats an ideal script monkey??
What would you like them to ask?
Come on some really daft answers cos I'm going to present them to my boss as a serious questions asked by the public.

[az]

What's a script monkey?

AZ

[The PIT]

Script monkey.

User My tyre is flat.

Script monkey.

It's only flat on the bottom so you can move.

[The PIT]

Or when your ringing BT over services wanting to only block call ID.

Do you want internet services???

I'm not inerested in that.

Do you want internet services.


And no she wasn't a BT script monkey from indian. Home grown I'm afraid.


When your pensior mother has had 48 hrs off nusicance callers and scripr monkey doesn't understand why I'm pissed off.

[agallag]

I'm not sure, but I think the Pit is referring to call center/help desk people who don't really know anything and so can only refer to their "script". It's a preset list of questions and answers they have to go through before you can get bumped up to someone who knows something.

Am I on the right track? I takes quite a bit of deductive reasoning to sort through some of your posts you know TP

[Paddy]

/\ What he said
¦¦

[schmosef]

I love it (read hate it) when I'm calling an ISP, on behalf of a customer, to tell them that their DSL or Cable Wave modem is down and they demand to know what OS the customer is using.

I've given up telling them that it doesn't matter because it's not a config issue. These days I just tell them XP, they say ok and pass me on.

Lately, Bell Canada's ISP (one of the biggest in the country) has been answering the phone with the greeting "How can I provide excellent service for you today?"

The trouble is that because they service Quebec, which is predominantly French speaking, as well as the rest of Canada, which speaks English, they only hire bilingual CSRs who invariably speak English with a heavy accent (we call them frogs!) so the greeting sounds like "Ow an I provid xlent ervis fr ou today?"

[schmosef]

When I was in High School I worked for a brief time at a fast food establishment called New York Fries.

We only sold fries and drinks.

All the other vendors in the food court sold fries as well; most of the time, all we really sold were drinks, and that was to people who were just thirsty and didn't want to wait in line elsewhere (we usually weren't that busy).

One day the owner had the bright idea that most people wanted to buy fries but that their will power was preventing them. He had us start asking people “do you want fries with that?” whenever they just ordered a drink. It worked; I saw first hand how a person’s defenses would crumble and they would add fries to their order.

The owner got militant about us asking people and he used to send spies to order drinks from us just to see if we offered them fries as well.

I became so programmed that even in the rare times that a customer would order just fries, I’d automatically ask “do you want fries with that?”

[KvHagedorn]

I was in line at the concession stand at a theater once, and there were about 5 people in front of me. I listened as the very tall and goofy-looking 16yo boy concessionaire rattled off his prepared statement to everyone when they asked for popcorn (in a voice as goofy as his face): "would you like buttery flavored topping on that?" When I reached the counter I ordered popcorn, and before he could open his mouth I said (imitating his goofy speech) "with no buttery flavored topping on that."

The look on his face was a riot.

[cjolley]

@schmosef
lol. reminds me of the old running Saturday Night Live skit about the Scotch Tape Store.
Chuck

[Greebe]

cheese boogie

[KvHagedorn]

Originally posted by cjolley
@schmosef
lol. reminds me of the old running Saturday Night Live skit about the Scotch Tape Store.
Chuck

I was thinking the same thing!

Damn, we're old! lol