veditor.exe error trying to open MS Pro 7 in Win2000

[Steve728]

I saw the post from Hulk who's getting this error on closing MSP7.

veditor.exe has generated errors and will be closed by Windows. You will need to restart the program.
An error log was created.

I'm getting it trying to open the video editor, capture or paint immediately after installation. The other modules appear to be successfully installed.

I have the download version as an upgrade to DC 6.5. I've cleared all temp folders, redownloaded and installed/uninstalled/reinstalled many times and upgraded my g450 drivers. I uninstalled and reinstalled DC6.5 last night without any problems.

I've emailed tech support but haven't heard anything. Any ideas would be appreciated. (I think my download file is corrupt.)

W2K SP2, Asus P4T-E, 1 GB rdram, g450 (5.88 drivers), DX9

Steve

[Brian Ellis]

Steve

Please let me get this straight, as the wording is slightly ambiguous. You downloaded the paid upgrade version, right? I haven't done it this way myself, but I presume you were given a licence #. I would have thought that if there were a transcription error, you would not have been able to install it, but funny things can happen. The same would apply to upgrade validation. It certainly sounds like a corrupt download file, but twice? And I would have thought a corrupted file would have refused to install, as well. What is your download file size (in bytes)? If you can tell me that, I'll check whether it's right.

Sorry for thinking aloud type response.

[brydette3]

Hi Steve

I am pleased I am not alone. Downloaded the paid upgrade on
my office DSL burned file to CD and then tried to install into my
PC No Good wouldnt open file. Downloaded on my PC No DSL
7 hrs!! Installed ok but CG will not open Did all the things you mentioned. Will now download again overnight. However I have
done a large job using MSP 7. It is really good. I was dubious about the Title editor but once I looked further it was great and allowed me to complete the job without CG

[Steve728]

Brian,

> You downloaded the paid upgrade version, right?

Right.

> I haven't done it this way myself, but I presume you were
> given a licence #.

No, after your credit card is accepted, you are sent an email with a link to a page where your copy can be downloaded. My link is good only until March 30.

You are sent an order reference no., but no license number. If you don't have a compatible upgrade product installed, the installation process stops and shows you a list of the accepted versions for upgrade. If you do have an accepted version installed, the installation proceeds without stopping.

The list of accepted versions for upgrade included every version of MS from 5.0 up that I've ever seen, including VE versions and DC. And it wouldn't install unless I had either MSP6.0VE or 6.5DC actually installed; just by directing it to the appropriate folder on an installation disk wouldn't work.

After installation, you can get the serial no. from inside the program.

The download file is named msp7_MSPugd_e.exe and according to Windows properties, it's 113 MB (119,059,518 bytes), file version 4.1.100.1332.

Thanks.

Steve

[Brian Ellis]

Steve

I've asked Ulead to confirm the # of bytes.

[Hulk]

BTW, I am also getting a similar error on my WinXP Home computer when shutting down (normally) the MS Pro 7 trial.

I think there are still some issues with this software, I am going to wait a bit before I purchase.

-Mark

[Brian Ellis]

I've had confirmation from Taiwan that this matter is being looked into.

[JackHu]

Hey guys,

Need a favor.

Could you please give me a list your system setup and all the softwares that you have installed into your system.

I will have a look at this problem.

Please check this for me as well: the error message do appear as we know, but does any of the functions don't function.

Thank you
Jack

[JackHu]

Sorry, another thing you can check for me if it is not too much of a trouble.

Check whether this message will appear on a clean system.


The reason for the request is because all our testings are completed on clean systems. That is why I need you guys to list your system requirements.


Thank you

Jack

[Dr Mordrid]

I see a veditor.exe error when shutting down MSP7 only on systems with Premiere 6.5 also installed.

Dr. Mordrid

[Hulk]

Jack,

I doubt it's my software since I don't see this error with MS Pro 6.5.

My software:
MS Pro 6.5
Sound Forge 6.0
Vegas Audio 2.0
MS Small Business XP
Frontpage 2002
Quickbooks 99
Corel Draw 9
Corel Photo Paint 9
Ulead DVD Workshop
Ulead MS Pro 7 Trial
DVD2AVI
TMPGENc
FlaskMPEG
WinDVD4
AGFA Scanwise
Easy CD-DA extractor
Roxio Easy CD creator


That's about it.

-Mark

[Steve728]

Brian -- thanks.

Jack -- I will post full system/software info when I get home from work tonight, but I'll note I've been using Ulead products for 5 or 6 years now, including MSP DC 6.52 currently, and have never had a problem before now. Thanks.

Steve

[Hulk]

Okay, I have removed MS Pro 6.5 from my system and am still getting the error.

- Mark

[paulw]

Hulk,

How about the MSPRO 6.5 registry entries??

[Hulk]

I didn't remove them manually. I would think that the MS Pro 6.5 uninstall would remove them? No?

-Mark