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The PIT
14th March 2003, 11:37
Dear Customer,

Electrical incident - an apology

You may have had problems accessing your email and personal web pages between 1.40pm and 4.40pm on Monday 10th March.

A serious electrical fault damaged some of our equipment and, as a result, we had to restart many of our systems.

We have emergency procedures in place for such rare incidents and our engineers worked as quickly as possible to replace the damaged equipment and restore the service.

Unfortunately, up to 15% of our customers may have experienced email problems until 8.45pm, when normal service to everyone was resumed.

We're very sorry for any inconvenience this incident may have caused you.

For your information, no email messages were lost but some may have been delayed in transit, or 'returned to sender'.

To keep up to date on all service status issues please go to www.btopenworld.com/helpnb
or call our Service Status Line 0800 731 7777

Once again, please accept our apologies and thank you for your patience.

Best wishes,

BT Openworld team


I never get an apology when you can't log onto the service. The service status line is completly useless and you spend about ten minutes with the techie before he walks off and finds out that their servers are borked.

Pace|Work
14th March 2003, 11:52
BT - great fun. We deal with them here, and noone in the IT department cares about configuring their stuff correctly. We get emails from their hosts saying they didn't receive an alivemail from themselves....therefore this host may be down. Er...:rolleyes: