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View Full Version : UMax what a stupid company



The PIT
6th June 2002, 11:08
For american customers Umax have decided to start charging for driver support which is a pity as the UK support used to suck and the American site always had the latest drivers. Now are you going to buy that cheapo scanner if you've got pay for new drivers so it works with the latest OS. I think not.

Dilitante1
6th June 2002, 12:30
that is pathetic. YES I know it costs $$ to develop drivers BUT if you are updating your product line, you are spending on driver development anyways so keep your old and new customers happy and keep up with the OS/driver game


my .02$ worth
-pickle

The PIT
6th June 2002, 12:59
The silly thing is that the UK although poor and the German sites are still free. Apparently they've got only a small operation in America and this isn't the way to increase it.

kjliew
6th June 2002, 17:53
Sadly speaking, I have a UMAX scanner 1220S. Damn it! And yet, no shipping to non-US addresses, even if I am willing to pay. Well, there will be the first and last UMAX product I have, if they continue with such stupid support policy. A stupid decision that puts the company customer support a fallback of ~10yrs in time, where internet is still rarely known.

Very stupid indeed...... A sound-minded and knowledgeable customer will never buy or recommend any products from UMAX.

Anyone still know any websites/FTPs where I can still get the driver/software for free. I am going to get them all in one shot and forget about them. Thanks.

TnT
6th June 2002, 18:41
It's funny the school computer lab I work at has given up trying to get the UMAX scanners to work. We had to use the drivers from the German site and it works for the Mac, but can't get it to work at all under Windows 2000.

ALBPM
6th June 2002, 22:06
I still use a UMAX Astra 1200S and it works much better with XP and an adaptec PCI 2906 SCSI card than the ISA ISIS card that came with it.

Paul

The PIT
7th June 2002, 06:39
Originally posted by TnT
It's funny the school computer lab I work at has given up trying to get the UMAX scanners to work. We had to use the drivers from the German site and it works for the Mac, but can't get it to work at all under Windows 2000.

Which model for the UMAX 2100U under win2k a file gets placed in the wrong system folder I can't remember which but either the device manager or the event viewer tell you which file it is. Then it's a case of looking in the registry and moving the file to the correct place.

The PIT
11th June 2002, 07:26
These guys in the good old usa get even sillier read this.

http://www.theregister.co.uk/content/54/25641.html and have a chuckle.