Tweet
What a Joke
I just got off the phone with the local cable company and they literally could not answer one single god damn technical question between sales and tech support. How does the fricken world revolve with such horrible service and lack of information.
Questions I asked and answers...
me: How many lines of resolution does digital cable have?
sales: lines of resolution? What is that?
me: for example, dss offers 480 lines of resolution, what is the comparable resolution to digital cable?
sales: sir, let me go find the answer for you(I wait 10 minutes and dildo #2 gets on the phone)
sales#2: sir, digital cable offers 12 lines of resolution and TV's only go as high as 8-9 lines of resolution.
me: what!? I'm sorry to be so blunt, but frankly you have no idea what you are talking about. Please let me talk to somebody that can answer my TECHNICAL questions.
sales#2: ok, sir. I'm sorry but we are just sales and we can't answer those questions for you, let me transfer you to tech support.
me: (prays for a short transfer)will I have to wait long?
Sales#2: Oh No!, there is no waiting, one sec please...
me: (longest no waiting I've ever done, 25 fricken long ass minutes later)
tech: How cna I help you sir?
me: (after explaining the situation, I ask my first question)How many lines of resolution will digital cable support?
tech: As many as your TV has.
me: (Oh god! kill me now, another idiot). That is not true. Let me try some easier questions...
me: What does "CD Quality" music mean for the audio channels?
tech: You know when you have a CD and you stick it in your CD player and you press play, that is CD quality music.
me: (AAAAAAAAAAARRRRRRRGGGHHHHHHHHHH!!!)no, I mean, is it comporessed, does it come out in stereo? I hear it is mono?
tech: Sir, it is sent via serial to the cable box, so if we send it in mono it will come out in mono.
me: ( i should have given up at this point) Will you support HDTV in the future?
tech: sir! HDTV is a brand name for TV's!
me: (wtf?) no it's not! Let me rephrase...will you be broadcasting HD quality signals over cable in the future?
tech: sir, HD is a brand name, really!
me: (sigh, I give up)No it isn't, you have no idea what you are talking about.
tech: HDTV is a foreign word to me
me: ok, last question, what kind i/o connectors are on the back of the cable box?
tech: RCA jacks
me: no s-video?
tech: that is a future add-on, we are currently working on that.
me: (cool, he answered my first question without knowing it!) The lines of resolution blows chunks because there isn't even s-video!)
me: (obviously)ok, thanks, bye.
Now tell me that wasn't the most idiotic conversation you've ever seen. Of course I paraphrased it, but you get the idea.
Questions I asked and answers...
me: How many lines of resolution does digital cable have?
sales: lines of resolution? What is that?
me: for example, dss offers 480 lines of resolution, what is the comparable resolution to digital cable?
sales: sir, let me go find the answer for you(I wait 10 minutes and dildo #2 gets on the phone)
sales#2: sir, digital cable offers 12 lines of resolution and TV's only go as high as 8-9 lines of resolution.
me: what!? I'm sorry to be so blunt, but frankly you have no idea what you are talking about. Please let me talk to somebody that can answer my TECHNICAL questions.
sales#2: ok, sir. I'm sorry but we are just sales and we can't answer those questions for you, let me transfer you to tech support.
me: (prays for a short transfer)will I have to wait long?
Sales#2: Oh No!, there is no waiting, one sec please...
me: (longest no waiting I've ever done, 25 fricken long ass minutes later)
tech: How cna I help you sir?
me: (after explaining the situation, I ask my first question)How many lines of resolution will digital cable support?
tech: As many as your TV has.
me: (Oh god! kill me now, another idiot). That is not true. Let me try some easier questions...
me: What does "CD Quality" music mean for the audio channels?
tech: You know when you have a CD and you stick it in your CD player and you press play, that is CD quality music.
me: (AAAAAAAAAAARRRRRRRGGGHHHHHHHHHH!!!)no, I mean, is it comporessed, does it come out in stereo? I hear it is mono?
tech: Sir, it is sent via serial to the cable box, so if we send it in mono it will come out in mono.
me: ( i should have given up at this point) Will you support HDTV in the future?
tech: sir! HDTV is a brand name for TV's!
me: (wtf?) no it's not! Let me rephrase...will you be broadcasting HD quality signals over cable in the future?
tech: sir, HD is a brand name, really!
me: (sigh, I give up)No it isn't, you have no idea what you are talking about.
tech: HDTV is a foreign word to me
me: ok, last question, what kind i/o connectors are on the back of the cable box?
tech: RCA jacks
me: no s-video?
tech: that is a future add-on, we are currently working on that.
me: (cool, he answered my first question without knowing it!) The lines of resolution blows chunks because there isn't even s-video!)
me: (obviously)ok, thanks, bye.
Now tell me that wasn't the most idiotic conversation you've ever seen. Of course I paraphrased it, but you get the idea.
Comment