Announcement

**Dr Alien** · 10 January 2000, 22:49

Well...I have had no such problems with the card. I even got it to work in 2000 (all but the firewire IO for now, it's beta-I'll take what I can get). Infact, the overwelming posts on rec.video.desktop concerning the DV500 are either praise or people that don't understand that the card uses it's outputs for sound in premiere for playback and scrubbing. This guy has probably got a motherboard issue. This, again, is why AVID only ships on MAC and IBM INtellistations. Too many damn motherboards out there to deal with.

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Why is the word "monkey" so damn funny?

**Elie** · 11 January 2000, 12:47

Also I read on the usenet that many people are upset because there's no audio pass through to the soundcard.
Apperantly the DV 500 only supports audio out through the break out box.
Normally you would want the audo passed through to the soundcard for monitoring purposes and other neat things but it's not an option with the DV500.

What I'm gonna do is goto my local video store to get a hands on demo of the DV 500 and I'll post my own review (don't worry it won't be biased )

Cheers,
Elie

[This message has been edited by Elie (edited 11 January 2000).]

**jeff b** · 11 January 2000, 17:03

Yeah, I'll have to take a bite of humble pie on this.

Jerry, the very next post on that thread is from a guy who claims his DV500 blows away his DVRaptor. There's a lot to be said about DV500 from people that are very happy.

And then there are the people who have problems, and are finding themselves caught up in install goofs, and compatability problems. A lot of them went completely beserk on the item of not getting sound the way they thought it should work, rather than how the system was designed to work.

I think that the only general complaint I'd be willing to validate at this point is from users not getting responses from Pinnacle customer service. I've seen that item coming up enough times in various NG posts over the last week to venture the following comment: nothing has changed on that score. But the product, itself, seems to be pretty good when set up per instructions on systems using recommended components by people who have experience and patience. Everything Pat Byrne wrote to Chris about all of this stands up under scrutiny. Too bad that there aren't a hundred more Pat Byrne clones over at Pinnacle to handle the complaints and get these people up and running, rather than them having to turn to the NG's to try and figure out what they're doing wrong...

**Jerry Jones** · 12 January 2000, 00:13

Another post to rec.video.desktop
one day after the 1st:

>well unless you have many
>free days and like bashing
>your head against the
>wall, forget the dv500.
>...of course some may have
>been lucky, but i have had >enough.....already being
>skeptical, this "RT"
>solution stands for "real >trouble".....hell, i could
>have completed and rendered
>2 or 3 projects by now.....
>i have had the card for 2
>days.....first attempted
>install - it never
>really recognized the card >properly......that was 2
>hours of rebooting
>etc etc.....
>round 2 , late last night,
>i moved it to another pci
>slot.....voila,
>it seemed to install
>without a hitch....it
>crashed like a valujet
>discount flight......literally
>within 5-10 secs....could
>not play or scrub anything
>.....i tried many things,
>including diabling rt
>(well not really, see above)
>........of course i capped
>with the pinnacle presets
>...., but tried several
>options in there as well
>ie avi1 support etc....
>today, i changed the slot
>again along with other
>boards....i only have
>a 3dfx vid card, sblive
>sound, ethernet card and
>a scsi card for my scanner
>...so my comp is not
>totally overloaded, 2
>slots free....
>i even took out my
>sblive to free up another
>irq....basically, the vid
>card, umda 66, nec card
>and the dv500 all had
>their own private irqs.
>...it really didnt change
>anything, super crash
>although sometimes i was
>able to actually play a
>video or two i captured.
>..real time didnt work,
>even though i get like
>16- 18 megs write speed
>with my drive - 27
>gig 7200 max.... also,
>premiere seemed totally
>sluggish and non-
>responsive...some window
>corruption as well.
>and i have a p3 600
>with 192 megs of ram.....
>i should have listened
>to my buddy who does
>weddings, he had the dc30
>and told me he spent
>half the time just trying
>to keep it going and
>rebooting from crashes..
>..he got the raptor and says
>its awesome and
>is now "editing." The card
>is now sitting on my desk.
>...i just had a bitch of a
>time reinstalling my sound
>card for some reason.....and
>another gripe while i'm at it:
>why the hell doesnt windows do
>a search on a cd you point
>to for a file ? you have to
>browse all over the cd to find
>it, i had to cancel the install
>and do a search of the cd to
>find the damn file....windows >sux.....pinnacle sux........and
>currently, my life sux.
>unless you consider yourself
>lucky, pass on the dv500 for now.
>.....iam severly disappointed
>with this.....hell, i havent
>even showered yet today and it's
>11:30.........

**Dr Alien** · 13 January 2000, 11:20

Yes, yes, some people are having problems. You have proved your point. Let's look at this logically... the system works flawlessly on many machines while not at all on others. What could that mean? From a programming standpoint, bad drivers or poor design would yeild problems regardless of perfect system compatibility. The fact that many people, myself included, have had very good experience with the card means the the drivers and hardware do deliver the features promised and are well-written. The fact that other people can't get it to work in any fashion means there is a compatibility problem. This is not pinnacle's fault. I have no ties to the company btw, just point the finger in the right direction. If you want stable realtime hardware-based editing, follow the damn compatibility list or cross your fingers. At $900 this is not a consumer purchase and it does not have to work on every system and motherboard. Again, AVID, the NLE king, only ships turnkey systems because they know how hard it is to guarantee stable, reliable performance on an unknown system board with untested drivers and such. If you want to get angry, get angry when you have met their requirements and the system still doesn't work as advertised. Then it's their fault.

As for audio passtrough, buy a damn mixer. You should be monitoring audio output to tape anyway and syncing with bars/tone at the head of every dub anyway and a mixer with a VU meter is the best way to measure your output audio to tape. I think more needs to be written for beginners on what pro-level editing really requires because there's alot of misinformation and misconceptions floating around.

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Why is the word "monkey" so damn funny?

**Dr Alien** · 13 January 2000, 11:47

How about this...
from rec.video.desktop

Subject: Re: Dv500 report card - reminds me of my highschool daze.....was adobe
From: Mark Morreau mark@morreaux.co.uk
Date: Wed, Jan 12, 2000 10:40 AM
Message-id: <387C926B.A0ABE28F@morreaux.co.uk>

And, for the other side of the story, I had absolutely no problems at
all installing and running the DV500, and have yet to encounter a
problem with either Win98 or Nt4sp6a. And I'm running pretty ancient
kit as well, including the pinnacle _dis_approved 440FX motherboard.

I previously had a DV300 and DC30+. I uninstalled the drivers, turned
off the computer, removed the cards, put in a new SCSI card where the
DV300 was, rebooted to install the drivers for that properly, shut down,
installed DV500 where DC30+ had been, booted up, installed the drivers
etc, and here I am. One happy camper.

Rabid, you don't say what operating system you're using. Did you check
that your videocard was on the Pinnacle approved list, and have you
checked that you're using the latest drivers for it?

Also, the fact that you had problems getting your soundcard to reinstall
makes me suspect that there is something fundamentally wrong with your
system. I do think that the DV500 is fantastic, and I know it works
well for me, even with my "old" system. If I was in your situation I
would be tempted to start again totally from scratch. Wipe the HDD,
reinstall the OS with a minimum of hardware (just video card) Then
install Premiere (remembering to follow the instructions with the DV500
read me: first install Premiere 5.1 from the CD, then the 5.1c update
from Adobe's site, then, and only then, install the DV500 and its
software) then install the other hardware, one thing at a time, always
rebooting twice just to make sure. OK, so this is a right pain in the
arse, but it ensures that there are no extraneous device drivers sitting
around, and that cards get installed in your order of priority.

Then, once it's all set up, use Drive Image to make an image of your C:
drive so that you can always restore to that if you bugger up the system
again.

If it still didn't work after that, then that's the point I'd start to
get really annoyed!

One other suggestion, don't do these things late at night: your mind is
never at its alertest, and its easier to make simple mistakes. Set your
weekend aside instead.

hope you get it to work: I do think it's worth persevering.

All the best

Mark

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Why is the word "monkey" so damn funny?

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