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Matrox Customer Service???? Not in my case.
I hope this is appropriate to post here. I feel that people need to know about Matrox CS. I finally found the answer to my problem in UseNet.
Sorry for the lenght.
*********************************************
Daniel
What do you mean "Wrong drivers" I AM USING THE 4.33M (Check your web site this IS
the drivers for the Marvel G200 TV out Video Board...)
I have a feeling that you couldn't help me no matter what drivers I'm using...
I was using the 4.33m drivers and went to the 5.30 then with a clean install back to
the 4.33M. (getting tired of repeating myself...)
The video drivers for WINDOWS has nothing to do with the display during power up,
How could they effect it?
If you had read my messages you would know that the problem was during power up
and that is prior to ANY drivers being loaded...
No! you saw that I marked 5.30 for drivers and took the easy way out(both times)even
after I explained this to you. Thanks for nothing.
I'll keep this in mind when I purchase my next Video card. To bad really because I like
the Marvel but with this kind of support I will not BE CONTRIBUTING TO YOUR WAGES
ANYMORE...
BTW, I found the problem and it has nothing to do with the 5.30 drivers(big surprise). If
TV-OUT is enabled for DOS then I get no video signal at POWER UP. If this is disabled in
the bios then all is fine, But you already new that didn't you(yea right!).
I will be posting this entire corespondent to USENET and MURC in hopes that some
potential Matrox customers will be forewarned of Matrox's CS. Will also forward to the
highest Matrox Executive that I am able to find an address for.
Richard Nottage
FYI: I think Burger King is hiring.
>X-Sender: dlawrenc@pluton.matrox.com
>X-Mailer: QUALCOMM Windows Eudora Pro >Version 4.2.0.58
>Date: Tue, 12 Oct 1999 14:37:56 -0700
>To: Richard Nottage <rnottage@NOSPAM>
>From: Matrox Graphics - Daniel Lawrence ><dlawrenc@matrox.com>
>Subject: Re: Matrox Graphics Inc. On-line >Technical Support Request Form
>Dear Sir,
>The answer I gave you is valid you are using >the wrong driver for your
>video card until you are using the right >driver we can not help you.
>At 02:37 PM 10/12/99 -0400, you wrote:
>>Daniel
>>
>>I had this same problem prior to trying any new drivers. I originally had
>>the 4.33m drivers and am currently back to them. I installed the 5.30
>>drivers yesterday after I gave up on fixing this problem(didn't expect them
>>to fix it). I should have marked 4.33m instead of 5.30
>>
>>The problem is during POWER UP which is prior to ANY drivers being
>>installed... If I'm correct the video system is basically in Dos mode
>>640*480 during power up. When I say Power up I'm speaking of the time that
>>the screen display is showing the BIOS version and you can enter the BIOS
>>setup.
>>A machine with no operating system on it would display this info so what
>>would video drivers have to do with it???
>>
>>As I said earlier, this has been an ongoing problem. Flashing the Video
>>BIOS to 2.6 did temporarily fix the problem but then it came back. Flashing
>>again(as I described in my earlier message) does not solve it. I suspect
>>there is something flaky in the video BIOS.
>>
>>As I said. I do have the 433m drivers installed at this time(not that it
>>would make a difference with this problem) and it was done by doing a clean
>>install of windows 98 and 4.33m drivers.
>>
>>Please reread my earlier message. I hope I am able to get some help with
>>this. If you are unable to help, please pass my problem along to someone
>>that is.
>>
>>Thank you
>>Richard Nottage
>>
>>
>>At 01:30 PM 10/12/99 -0700, you wrote:
>> >Dear Sir,
>> >You can not use the 5.30 drivers with the Marvel, please remove them and
>> >use the 5.15 drivers as directed by our web site.
>> >
>> >At 12:21 PM 10/12/99 -0400, you wrote:
>> >>Developer Relations registrations. The information was submitted by on
>> >>Monday, October 11, 1999 at 21:26:27
>> >>>---------------------------------------------------------------------------
>> >>
>> >>name: Richard
>> >>
>> >>lname: Nottage
>> >>
>> >>email: rnottage@NOSPAM
>> >>
>> >>matrox_product: marvel_G200_TVAGP
>> >>
>> >>memory: 8_mb
>> >>
>> >>serial_number: ABW43278
>> >>
>> >>product_model_number: Matrox Marvel G200-TV AGP
>> >>
>> >>powerdesk_driver_used: 5.30.007
>> >>
>> >>mga_bios_revision: 2.6-14 (TV NTSC)
>> >>
>> >>mother_board: 440bx
>> >>
>> >>bus_type: agp
>> >>
>> >>speed: pII_agp
> >>
> >>speed: pII_agp
> >>
> >>bios: award
> >>
> >>operating_system: win_98
> >>
> >>resolution: 800_600
> >>
> >>color_depth: 32_bit
> >>
> >>other_peripherals: Promise Fasttrack, modem, CL soundblaster live
> >>
> >>brand_model_of_monitor: View Sonic E771
> >>
> >>detailed_explanation: NOTE: Not sure what you mean by "PII AGP" or "PII
> >>PCI". I have a Celeron 300A CPU.
> >>-----------------------------------------------
> >>
> >>I was operating this system on Win95 without any problem. I installed
> >>Win98(full version, not upgrade). I began to have the following problem.
> >>
> >>When powering up I get no video until just prior to the windows splash
> >>screen. All I see before the windows splash screen is the left over text
> >>from the system coming up for a split second, then the windows splash.
> >>
> >>I have been living with this problem for about 2 months. Today I installed
> >>A Promise fasttrack raid card and needed to see the cards bios config
> >>(comes up prior to windows loading) and was unable to. I looked through
> >>all of your FAQ's and found no help for this problem. I noticed that there
> >>was a newer BIOS (2.6) for the g200 so I D/L and flashed (prior bios was
> >>1.6). I had video at start up after that. and was able to install
> fasttrack.
> >>UNTIL...
> >>
> >>I was working in Premiere 5.1 and the screen froze. I used CTRL/ALT/DELETE
> >>and shut down Premiere. I did a normal shut down of my system(which shut
> >>down with no problem) and powered back up.
> >>
> >>I was back to no video prior to splash screen.
> >>I used the Emergency disk(from flashing earlier) to revert to 1.6 BIOS. I
> >>then flashed the BIOS to 2.6 again. Did not solve the problem .
> >>My monitor reports "OUT OF RANGE" during the
> >>'no video' period. I tried another monitor
> >>(Packard bell sl15) and have 'no video' with it also.
> >>
> >>I tried having TV OUT enabled during power up and all I get is garbage on
> >>the tv screen until win98 splash screen.
> >>
> >>Using the "MSDOS Prompt" or "Restart in MSDOS Mode" present no problems at
> >>all(full video)
> >>
> >>What's up with this thing?
> >>
> >>I hope we can solve this problem as I really like the card.
> >>
> >>Thanks in advance
> >>Richard Nottage
> >>
> >>---------------------------------------------------------------------------
> >>
> >
> >Please email me with the result/outcome of the procedure.
> >
> >Thank you kindly for your cooperation.
> >
> >Daniel Lawrence
> >MCP Windows NT Workstation 4.0
> >MGI Technical Support
> >
> >Matrox Graphics Inc.
> >1055 St-Regis Dorval, Quebec CANADA H9P2T4
> >e-mail: dlawrenc@matrox.com
> >Fax: 514-822-6363
> >Please quote all previous messages when sending replies.
> >If you want more information please visit our TECHNICAL ON-LINE WIZARD AT :
> >http://www.matrox.com/cgi-bin/mga/tech_support/wizard/tech_wiz.cgi
> >You should also go through our helpful FAQs at :
> >http://www.matrox.com/mga/tech_supp/faq/home.htm
> >
> >
> >
> >
Please email me with the result/outcome of the procedure.
Thank you kindly for your cooperation.
Daniel Lawrence
MCP Windows NT Workstation 4.0
MGI Technical Support
Matrox Graphics Inc.
1055 St-Regis Dorval, Quebec CANADA H9P2T4
e-mail: dlawrenc@matrox.com
Fax: 514-822-6363
Please quote all previous messages when sending replies.
If you want more information please visit our TECHNICAL ON-LINE WIZARD AT : http://www.matrox.com/cgi-bin/mga/te...d/tech_wiz.cgi
You should also go through our helpful FAQs at : http://www.matrox.com/mga/tech_supp/faq/home.htm
[This message has been edited by RealTime (edited 13 October 1999).]
Sorry for the lenght.
*********************************************
Daniel
What do you mean "Wrong drivers" I AM USING THE 4.33M (Check your web site this IS
the drivers for the Marvel G200 TV out Video Board...)
I have a feeling that you couldn't help me no matter what drivers I'm using...
I was using the 4.33m drivers and went to the 5.30 then with a clean install back to
the 4.33M. (getting tired of repeating myself...)
The video drivers for WINDOWS has nothing to do with the display during power up,
How could they effect it?
If you had read my messages you would know that the problem was during power up
and that is prior to ANY drivers being loaded...
No! you saw that I marked 5.30 for drivers and took the easy way out(both times)even
after I explained this to you. Thanks for nothing.
I'll keep this in mind when I purchase my next Video card. To bad really because I like
the Marvel but with this kind of support I will not BE CONTRIBUTING TO YOUR WAGES
ANYMORE...
BTW, I found the problem and it has nothing to do with the 5.30 drivers(big surprise). If
TV-OUT is enabled for DOS then I get no video signal at POWER UP. If this is disabled in
the bios then all is fine, But you already new that didn't you(yea right!).
I will be posting this entire corespondent to USENET and MURC in hopes that some
potential Matrox customers will be forewarned of Matrox's CS. Will also forward to the
highest Matrox Executive that I am able to find an address for.
Richard Nottage
FYI: I think Burger King is hiring.
>X-Sender: dlawrenc@pluton.matrox.com
>X-Mailer: QUALCOMM Windows Eudora Pro >Version 4.2.0.58
>Date: Tue, 12 Oct 1999 14:37:56 -0700
>To: Richard Nottage <rnottage@NOSPAM>
>From: Matrox Graphics - Daniel Lawrence ><dlawrenc@matrox.com>
>Subject: Re: Matrox Graphics Inc. On-line >Technical Support Request Form
>Dear Sir,
>The answer I gave you is valid you are using >the wrong driver for your
>video card until you are using the right >driver we can not help you.
>At 02:37 PM 10/12/99 -0400, you wrote:
>>Daniel
>>
>>I had this same problem prior to trying any new drivers. I originally had
>>the 4.33m drivers and am currently back to them. I installed the 5.30
>>drivers yesterday after I gave up on fixing this problem(didn't expect them
>>to fix it). I should have marked 4.33m instead of 5.30
>>
>>The problem is during POWER UP which is prior to ANY drivers being
>>installed... If I'm correct the video system is basically in Dos mode
>>640*480 during power up. When I say Power up I'm speaking of the time that
>>the screen display is showing the BIOS version and you can enter the BIOS
>>setup.
>>A machine with no operating system on it would display this info so what
>>would video drivers have to do with it???
>>
>>As I said earlier, this has been an ongoing problem. Flashing the Video
>>BIOS to 2.6 did temporarily fix the problem but then it came back. Flashing
>>again(as I described in my earlier message) does not solve it. I suspect
>>there is something flaky in the video BIOS.
>>
>>As I said. I do have the 433m drivers installed at this time(not that it
>>would make a difference with this problem) and it was done by doing a clean
>>install of windows 98 and 4.33m drivers.
>>
>>Please reread my earlier message. I hope I am able to get some help with
>>this. If you are unable to help, please pass my problem along to someone
>>that is.
>>
>>Thank you
>>Richard Nottage
>>
>>
>>At 01:30 PM 10/12/99 -0700, you wrote:
>> >Dear Sir,
>> >You can not use the 5.30 drivers with the Marvel, please remove them and
>> >use the 5.15 drivers as directed by our web site.
>> >
>> >At 12:21 PM 10/12/99 -0400, you wrote:
>> >>Developer Relations registrations. The information was submitted by on
>> >>Monday, October 11, 1999 at 21:26:27
>> >>>---------------------------------------------------------------------------
>> >>
>> >>name: Richard
>> >>
>> >>lname: Nottage
>> >>
>> >>email: rnottage@NOSPAM
>> >>
>> >>matrox_product: marvel_G200_TVAGP
>> >>
>> >>memory: 8_mb
>> >>
>> >>serial_number: ABW43278
>> >>
>> >>product_model_number: Matrox Marvel G200-TV AGP
>> >>
>> >>powerdesk_driver_used: 5.30.007
>> >>
>> >>mga_bios_revision: 2.6-14 (TV NTSC)
>> >>
>> >>mother_board: 440bx
>> >>
>> >>bus_type: agp
>> >>
>> >>speed: pII_agp
> >>
> >>speed: pII_agp
> >>
> >>bios: award
> >>
> >>operating_system: win_98
> >>
> >>resolution: 800_600
> >>
> >>color_depth: 32_bit
> >>
> >>other_peripherals: Promise Fasttrack, modem, CL soundblaster live
> >>
> >>brand_model_of_monitor: View Sonic E771
> >>
> >>detailed_explanation: NOTE: Not sure what you mean by "PII AGP" or "PII
> >>PCI". I have a Celeron 300A CPU.
> >>-----------------------------------------------
> >>
> >>I was operating this system on Win95 without any problem. I installed
> >>Win98(full version, not upgrade). I began to have the following problem.
> >>
> >>When powering up I get no video until just prior to the windows splash
> >>screen. All I see before the windows splash screen is the left over text
> >>from the system coming up for a split second, then the windows splash.
> >>
> >>I have been living with this problem for about 2 months. Today I installed
> >>A Promise fasttrack raid card and needed to see the cards bios config
> >>(comes up prior to windows loading) and was unable to. I looked through
> >>all of your FAQ's and found no help for this problem. I noticed that there
> >>was a newer BIOS (2.6) for the g200 so I D/L and flashed (prior bios was
> >>1.6). I had video at start up after that. and was able to install
> fasttrack.
> >>UNTIL...
> >>
> >>I was working in Premiere 5.1 and the screen froze. I used CTRL/ALT/DELETE
> >>and shut down Premiere. I did a normal shut down of my system(which shut
> >>down with no problem) and powered back up.
> >>
> >>I was back to no video prior to splash screen.
> >>I used the Emergency disk(from flashing earlier) to revert to 1.6 BIOS. I
> >>then flashed the BIOS to 2.6 again. Did not solve the problem .
> >>My monitor reports "OUT OF RANGE" during the
> >>'no video' period. I tried another monitor
> >>(Packard bell sl15) and have 'no video' with it also.
> >>
> >>I tried having TV OUT enabled during power up and all I get is garbage on
> >>the tv screen until win98 splash screen.
> >>
> >>Using the "MSDOS Prompt" or "Restart in MSDOS Mode" present no problems at
> >>all(full video)
> >>
> >>What's up with this thing?
> >>
> >>I hope we can solve this problem as I really like the card.
> >>
> >>Thanks in advance
> >>Richard Nottage
> >>
> >>---------------------------------------------------------------------------
> >>
> >
> >Please email me with the result/outcome of the procedure.
> >
> >Thank you kindly for your cooperation.
> >
> >Daniel Lawrence
> >MCP Windows NT Workstation 4.0
> >MGI Technical Support
> >
> >Matrox Graphics Inc.
> >1055 St-Regis Dorval, Quebec CANADA H9P2T4
> >e-mail: dlawrenc@matrox.com
> >Fax: 514-822-6363
> >Please quote all previous messages when sending replies.
> >If you want more information please visit our TECHNICAL ON-LINE WIZARD AT :
> >http://www.matrox.com/cgi-bin/mga/tech_support/wizard/tech_wiz.cgi
> >You should also go through our helpful FAQs at :
> >http://www.matrox.com/mga/tech_supp/faq/home.htm
> >
> >
> >
> >
Please email me with the result/outcome of the procedure.
Thank you kindly for your cooperation.
Daniel Lawrence
MCP Windows NT Workstation 4.0
MGI Technical Support
Matrox Graphics Inc.
1055 St-Regis Dorval, Quebec CANADA H9P2T4
e-mail: dlawrenc@matrox.com
Fax: 514-822-6363
Please quote all previous messages when sending replies.
If you want more information please visit our TECHNICAL ON-LINE WIZARD AT : http://www.matrox.com/cgi-bin/mga/te...d/tech_wiz.cgi
You should also go through our helpful FAQs at : http://www.matrox.com/mga/tech_supp/faq/home.htm
[This message has been edited by RealTime (edited 13 October 1999).]