Just had tech support (via email) blow me off.
Had 1st sent stating the 3 major problems with my G400 max (retail) including sys hd/sw. This was 11 days ago.
Have recieved 4 responses. 1st asked IRQs, 2nd PCI cards. Then the last 2 were questions
that I had already given him, ie: is VuePrint the only sw causing problems (the last and most minor of problems listed), then is there a PCI card next to G400.
I returned saying come on your asking questions that have already been answered, I know your probably swamped with work but this is starting to sound like I'm been stalled.
His reply was to call Matrox Tech Support for another tech.
I'm going nuts...just want the think not to keep locking up my computer. I was never rude but I guess my statement insulted him.. but hell after only recieving 4 single line replys (really only 2).
I no this is not the place to slam Matrox Tech Support, just wanted to know is this typical response, ie: no suggestions for almost 2 weeks then "go away, call someone else"?
Red
Had 1st sent stating the 3 major problems with my G400 max (retail) including sys hd/sw. This was 11 days ago.
Have recieved 4 responses. 1st asked IRQs, 2nd PCI cards. Then the last 2 were questions
that I had already given him, ie: is VuePrint the only sw causing problems (the last and most minor of problems listed), then is there a PCI card next to G400.
I returned saying come on your asking questions that have already been answered, I know your probably swamped with work but this is starting to sound like I'm been stalled.
His reply was to call Matrox Tech Support for another tech.
I'm going nuts...just want the think not to keep locking up my computer. I was never rude but I guess my statement insulted him.. but hell after only recieving 4 single line replys (really only 2).
I no this is not the place to slam Matrox Tech Support, just wanted to know is this typical response, ie: no suggestions for almost 2 weeks then "go away, call someone else"?
Red
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