Tweet
Mill 2 dell oem/ directx7.0a / black screen hang
Help! Matrox and Dell "can't". Below is the thread with both their input into my problem, which is a black screen hang during civ2 gold which was purchased last month.
Appears to be uncertified sb16snd.drv, sbawe32.drv, sbfm.drv that directx7.0a is objecting to.
thanks!
richg
Original matrox tech support thread:
"I'm having black screen hangs on various games. My hard disk crashed, so had to rebuild, pulling latest drivers as necessary from manufacturer's websites.
Millennium II AGP 8mb; Dell P2-266; 128mb; Win98SE; DirectX7.0a; latest Matrox drivers, tried both the specific card or the general driver for the series, and both cause same failure. Have fully re-installed 7.0a a couple times with no change.
dxdiag, drivers, shows "Problem:"
"Several files (sb16snd.drv, sbawe32.drv, sbfm.drv) are uncertified, which means that they have not been tested by Microsoft's Windows Hardware Quality Labs. You may be able to get a certified driver from the manufacturer of the hardware device."
Below is info from dxdiag if needed:
DirectX Drivers
---------------
cspman.dll: 4.13.01.0000 English Final Retail 8/15/1996 04:13:00 19312 bytes
framebuf.dll: 4.10.00.1998 English Final Retail 5/11/1998 19:01:00 28672 bytes Certified
framebuf.drv: 4.10.00.1998 English Final Retail 5/11/1998 19:01:00 22192 bytes Certified
mgallx64.dll: 4.11.01.4330 English Final Retail 4/12/1999 15:52:06 188128 bytes Certified
mgapdx64.drv: 4.11.01.4330 English Final Retail 4/12/1999 15:51:44 256512 bytes Certified
mgapdx64.vxd: 4.11.01.4330 English Final Retail 4/12/1999 15:51:52 75704 bytes Certified
mgaxdd.drv: 4.11.01.4330 English Final Retail 2/25/1999 15:07:00 38112 bytes Certified
mgaxdd.vxd: 4.11.01.4330 English Final Retail 2/25/1999 15:11:52 18550 bytes Certified
mgaxdd32.dll: 4.11.01.4330 English Final Retail 2/25/1999 15:09:24 442368 bytes Certified
msanalog.vxd: 4.05.01.1998 English Final Retail 5/11/1998 19:01:00 12101 bytes Certified
msjstick.drv: 4.05.01.1998 English Final Retail 5/11/1998 19:01:00 2336 bytes Certified
sb16.vxd: 4.38.00.0016 English Final Retail 10/21/1998 04:38:00 111150 bytes
sb16snd.drv: 4.38.00.0013 Final Retail 6/24/1998 04:38:12 103392 bytes
sbawe.vxd: 4.38.00.0002 English Final Retail 6/23/1998 04:38:02 77370 bytes
sbawe32.drv: 4.38.00.0000 Final Retail 6/17/1998 04:38:00 45264 bytes
sbfm.drv: 4.12.00.0001 English Final Retail 7/4/1996 04:12:00 4096 bytes
supervga.drv: 4.00.00.0950 English Final Retail 5/11/1998 19:01:00 52320 bytes Certified
tsd32.dll: 1.03.03.0007 Final Retail 5/11/1998 19:01:00 32768 bytes Certified
vga.drv: 4.10.00.1998 English Final Retail 5/11/1998 19:01:00 52080 bytes Certified
vjoyd.vxd: 4.07.00.0716 English Final Retail 12/8/1999 07:00:02 33764 bytes
---------------
Display Devices
---------------
Card name: Matrox Millennium II AGP
Manufacturer: Matrox Graphics
Chip type: 2164W Rev
DAC type: TVP 3026
Device ID: Enum\PCI\VEN_102B&DEV_051F&SUBSYS_2007102B&REV_00\ 000800
Display Memory: 8.0 MB
Current Mode: 1024 x 768 (16 bit) (optimal refresh rate)
Monitor: Dell 1726T-HS/D1025HT
Monitor Max Res: 1600,1200
Driver Name: mgapdx64.drv
Driver Version: 4.11.01.4330 (English)
DDI Version: 5
Driver Attributes: Final Retail
Driver Date/Size: 4/12/1999 15:51:44, 256512 bytes
Driver Certified: Yes
VDD: *vdd,*vflatd
Mini VDD: mgapdx64.vxd
Registry: OK
DDraw Test Result:
D3D Test Result:
from Shawn, of Matrox:
Did this card come in your DELL system? If so, you need to conatct DELL for support in the future.
Upgrading your drivers to the most recent version should clear up the problem as long as they were released after your version of Direct X.
------------------
Shawn
Matrox Graphics
Technical Support
(from me in response to Shawn
I pursued the Dell side to solve this problem, and as expected they are no help. Following is their answer to this issue.
"Thank you for contacting Dell Online Support.
Unfortunately, we do not offer or have posted Matrox Millenium
II drivers for Windows 98 as it was not an option when the card
was released and we did not install the card on Windows 98 systems.
There are, however, drivers on the Matrox website that may work
for your card. http://www.matrox.com/mga/support/drivers/home.cfm
You may want to check out the LATEST DRIVERS link and the UNIFIED
DRIVERS link."
I downloaded and installed both of these, trying one after the other, with no effect on the problem. Still a black screen lockup at certain duplicatable points in the game. Ctl-Alt-Del / End Task aborts ok.
What do I do at this point?
Shawn
Member posted October 18, 2000 11:09 AM
For gaming issues you need to post in the Gaming forum but we do not supply tech support for DELL OEM cards. You can always try on www.murc.ws
They are very knowledeable and should be able to help you out.
------------------
Shawn
Matrox Graphics
Technical Support
Appears to be uncertified sb16snd.drv, sbawe32.drv, sbfm.drv that directx7.0a is objecting to.
thanks!
richg
Original matrox tech support thread:
"I'm having black screen hangs on various games. My hard disk crashed, so had to rebuild, pulling latest drivers as necessary from manufacturer's websites.
Millennium II AGP 8mb; Dell P2-266; 128mb; Win98SE; DirectX7.0a; latest Matrox drivers, tried both the specific card or the general driver for the series, and both cause same failure. Have fully re-installed 7.0a a couple times with no change.
dxdiag, drivers, shows "Problem:"
"Several files (sb16snd.drv, sbawe32.drv, sbfm.drv) are uncertified, which means that they have not been tested by Microsoft's Windows Hardware Quality Labs. You may be able to get a certified driver from the manufacturer of the hardware device."
Below is info from dxdiag if needed:
DirectX Drivers
---------------
cspman.dll: 4.13.01.0000 English Final Retail 8/15/1996 04:13:00 19312 bytes
framebuf.dll: 4.10.00.1998 English Final Retail 5/11/1998 19:01:00 28672 bytes Certified
framebuf.drv: 4.10.00.1998 English Final Retail 5/11/1998 19:01:00 22192 bytes Certified
mgallx64.dll: 4.11.01.4330 English Final Retail 4/12/1999 15:52:06 188128 bytes Certified
mgapdx64.drv: 4.11.01.4330 English Final Retail 4/12/1999 15:51:44 256512 bytes Certified
mgapdx64.vxd: 4.11.01.4330 English Final Retail 4/12/1999 15:51:52 75704 bytes Certified
mgaxdd.drv: 4.11.01.4330 English Final Retail 2/25/1999 15:07:00 38112 bytes Certified
mgaxdd.vxd: 4.11.01.4330 English Final Retail 2/25/1999 15:11:52 18550 bytes Certified
mgaxdd32.dll: 4.11.01.4330 English Final Retail 2/25/1999 15:09:24 442368 bytes Certified
msanalog.vxd: 4.05.01.1998 English Final Retail 5/11/1998 19:01:00 12101 bytes Certified
msjstick.drv: 4.05.01.1998 English Final Retail 5/11/1998 19:01:00 2336 bytes Certified
sb16.vxd: 4.38.00.0016 English Final Retail 10/21/1998 04:38:00 111150 bytes
sb16snd.drv: 4.38.00.0013 Final Retail 6/24/1998 04:38:12 103392 bytes
sbawe.vxd: 4.38.00.0002 English Final Retail 6/23/1998 04:38:02 77370 bytes
sbawe32.drv: 4.38.00.0000 Final Retail 6/17/1998 04:38:00 45264 bytes
sbfm.drv: 4.12.00.0001 English Final Retail 7/4/1996 04:12:00 4096 bytes
supervga.drv: 4.00.00.0950 English Final Retail 5/11/1998 19:01:00 52320 bytes Certified
tsd32.dll: 1.03.03.0007 Final Retail 5/11/1998 19:01:00 32768 bytes Certified
vga.drv: 4.10.00.1998 English Final Retail 5/11/1998 19:01:00 52080 bytes Certified
vjoyd.vxd: 4.07.00.0716 English Final Retail 12/8/1999 07:00:02 33764 bytes
---------------
Display Devices
---------------
Card name: Matrox Millennium II AGP
Manufacturer: Matrox Graphics
Chip type: 2164W Rev
DAC type: TVP 3026
Device ID: Enum\PCI\VEN_102B&DEV_051F&SUBSYS_2007102B&REV_00\ 000800
Display Memory: 8.0 MB
Current Mode: 1024 x 768 (16 bit) (optimal refresh rate)
Monitor: Dell 1726T-HS/D1025HT
Monitor Max Res: 1600,1200
Driver Name: mgapdx64.drv
Driver Version: 4.11.01.4330 (English)
DDI Version: 5
Driver Attributes: Final Retail
Driver Date/Size: 4/12/1999 15:51:44, 256512 bytes
Driver Certified: Yes
VDD: *vdd,*vflatd
Mini VDD: mgapdx64.vxd
Registry: OK
DDraw Test Result:
D3D Test Result:
from Shawn, of Matrox:
Did this card come in your DELL system? If so, you need to conatct DELL for support in the future.
Upgrading your drivers to the most recent version should clear up the problem as long as they were released after your version of Direct X.
------------------
Shawn
Matrox Graphics
Technical Support
(from me in response to Shawn
I pursued the Dell side to solve this problem, and as expected they are no help. Following is their answer to this issue.
"Thank you for contacting Dell Online Support.
Unfortunately, we do not offer or have posted Matrox Millenium
II drivers for Windows 98 as it was not an option when the card
was released and we did not install the card on Windows 98 systems.
There are, however, drivers on the Matrox website that may work
for your card. http://www.matrox.com/mga/support/drivers/home.cfm
You may want to check out the LATEST DRIVERS link and the UNIFIED
DRIVERS link."
I downloaded and installed both of these, trying one after the other, with no effect on the problem. Still a black screen lockup at certain duplicatable points in the game. Ctl-Alt-Del / End Task aborts ok.
What do I do at this point?
Shawn
Member posted October 18, 2000 11:09 AM
For gaming issues you need to post in the Gaming forum but we do not supply tech support for DELL OEM cards. You can always try on www.murc.ws
They are very knowledeable and should be able to help you out.
------------------
Shawn
Matrox Graphics
Technical Support